EO Care Extended Warranty Cover
PLAN FOR WHAT COMES AFTER
Help your customer look beyond the initial warranty and make a clearer plan for the equipment they rely on.
Keep the support conversation going
A refresh date and a warranty end date do not always line up. Equipment may still have a useful job to do when the original cover is coming to an end.
EO Care helps resellers explore extended warranty cover around the customer’s equipment and plans. We work through eligibility, duration and service requirements so you can discuss the options with the detail in front of you.
A clearer plan for the years ahead.
WHAT CAN WE HELP WITH?
Help your customer look beyond the initial warranty and make a clearer plan for the equipment they rely on.
REVIEW THE EQUIPMENT
Start with what is in place.
Identify the models, serial numbers, locations and current cover before looking at extension options.
MATCH THE REQUIREMENT
Cover around the customer.
Discuss how long the equipment is needed and what support matters to the business.
UNDERSTAND THE TERMS
Know what is included.
Review the available service level, exclusions and claim process before the customer commits.
PLAN THE RENEWAL
Avoid a last-minute scramble.
Bring warranty dates into the wider refresh conversation so support and replacement choices can be considered together.
HOW IT WORKS
Useful cover starts with a clear view of the equipment and the requirement. We check the options and explain the scope before you put the proposal forward.
CLARITY THROUGHOUT
SHARE THE ASSET DETAILS
Send product models, serial numbers, locations, existing cover and the period your customer wants to consider.
REVIEW THE OPTIONS
We confirm eligibility and available terms, including service scope, duration, exclusions and price.
CONFIRM THE COVER
Review the proposal and keep the confirmed coverage details and support instructions with the customer’s records.
More clarity on cover. More confidence in the plan.
MAKE COVER PART OF THE PLAN
Keeping equipment in service can make commercial sense, but support needs to be considered alongside age, workload and replacement plans. An extended-cover conversation helps the customer see those choices more clearly.
EO Care gives resellers a route to explore suitable protection beyond the initial arrangement. The right proposal depends on the equipment, location and available service terms.
We help make those details understandable. Any response commitments, included parts or labour, and claim conditions must be confirmed in the quotation and cover documents before the customer relies on them.
Know the equipment.
Understand the cover.
Plan the next move.
EO Care Extended Warranty Cover FAQs
The practical details, before you get started.
What is EO Care?
EO Care is EO’s extended warranty cover offering. The equipment eligible for cover, duration and service terms are confirmed for the specific requirement.
Which equipment can be covered?
Eligibility depends on the product, age, condition and location. Send the model and serial details so the team can check.
Can cover be arranged after the original warranty expires?
Ask us to review the equipment and current status. Availability and any entry requirements need to be confirmed; retrospective cover should not be assumed.
How long can cover run?
Available periods depend on the equipment and offering. Tell us how long the customer plans to keep the assets so we can explore suitable options.
Are parts and labour included?
The quotation and cover documents define what is included and excluded. We’ll help you understand those details before you commit.
Does EO Care guarantee a response time?
Any service hours or response commitments must be explicitly included in the agreed terms. Do not assume a particular response or repair time.
How does the customer request support?
The confirmed cover includes the applicable contact route and claim requirements. Keep those instructions with the equipment and coverage records.
Can cover move with the equipment?
Changes of location, ownership or configuration may affect eligibility. Check the terms and discuss proposed changes before relying on continued cover.
What do you need for a quote?
Send the asset list, serial numbers, locations, current warranty details and required cover period. Include any service needs that are important to the customer.
WARRANTY END DATE COMING UP?
Bring us the asset list and the customer’s plans. We’ll help you understand the available EO Care options.
Good people. Practical support.
One less thing for you to worry about.