Get the right answer before the quote goes out
Complex requirements rarely arrive neatly packaged.
There are specifications to check. Products to compare. Compatibility to think about. And usually a customer waiting for an answer.
Our pre-sales team helps you make sense of the requirement and move the opportunity forward without the usual back and forth.
Someone is on it.
WHAT CAN WE HELP WITH?
The product matters. So does what happens around it. EO helps resellers with availability, alternatives, quote support, configuration, logistics and practical guidance when a customer needs an answer quickly.
SOLUTION SCOPING
Start with the requirement.
Tell us what your customer needs to achieve and we’ll help you work through the products and options that fit.
PRODUCT & CONFIGURATION
Get the detail right.
We’ll help with product selection, compatibility and configuration before you commit to the quote.
BILL OF MATERIALS
Turn the brief into something quotable.
We can help translate the requirement into a clear, workable bill of materials.
ALTERNATIVES & OPTIONS
A plan B that still works.
If availability, budget or specification changes, we’ll help find the right alternative.
HOW IT WORKS
Support shouldn’t make the project more complicated.
Tell us what you’re trying to deliver and we’ll work out where EO can take work, risk or hassle out of the process.
CLARITY THROUGHOUT
Tell us what you need
Give us the requirement, project scope or simply the problem you’re trying to solve. You don’t need to arrive with every part number figured out.
WE BUILD THE RIGHT SUPPORT AROUND IT
We’ll identify the products, services and practical support needed to get the job moving.
WE GET ON WITH IT
One team stays close to the project, keeping things clear and helping deal with the inevitable curveballs along the way.
Hand us the moving parts.
We’ll help keep them moving.
WHEN THE DETAIL MATTERS
When the detail matters, having the right support can make all the difference. From understanding the brief and checking compatibility to finding the right alternative when plans change, EO helps turn a customer requirement into a solution you can quote with confidence.
Our pre-sales team works through the detail with you, helping to reduce uncertainty before the order is placed. That could mean narrowing down the right products, checking configurations, shaping a bill of materials or spotting issues early before they become a problem further down the line.
The aim is simple: give you a clearer route from requirement to quote, with practical support from people who know the products, understand the pressure and stay close to the detail.
Less guesswork.
More certainty.
A better answer, faster.
PRE-SALES FAQS
Got a question about pre-sales support? From scoping requirements and product selection to compatibility, configurations and bills of materials, these are the things we’re most often asked.
What information do I need to send EO?
Send us whatever you have. A full specification is useful, but you don’t need to arrive with every detail figured out. Start with the customer requirement and we can take it from there.
Can EO help me choose the right products?
Yes. We can help you work through the requirement, compare suitable options and identify the products that make sense for the project.
Can you help create a bill of materials?
Yes. Where appropriate, we can help translate the requirement into a clear product configuration or bill of materials.
What if the product I need isn’t available?
Talk to us. We can look at suitable alternatives and help you find another route without restarting the whole process.
Can pre-sales support more complex projects?
Yes. Bring us into the conversation early and we can help work through more involved requirements before you commit to a solution.
Do you provide installation support?
Yes. Installation and engineering support can be arranged depending on the requirement and location.
Can you help with warranty issues?
Yes. We can help you understand the relevant manufacturer warranty process and support you in getting the issue moving towards resolution.
What happens to old equipment when it is replaced?
EO can support IT asset disposal requirements, helping remove redundant equipment as part of the wider refresh or deployment.
Can you help scope a project before I have a complete bill of materials?
Absolutely. That is exactly where our pre-sales support comes in. Give us the requirement and we’ll help turn it into something you can actually quote and deliver.
GOT A REQUIREMENT?
You don’t need to have every answer before you talk to us.
Tell us what the customer needs. We’ll help with what comes next.
Good people. Practical support.
One less thing for you to worry about.